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How long will it take to receive my order?

Handling time: 1–3 business days (up to 5 during peak seasons). Transit time: 7–15 business days. See our Shipping Policy for details.

Do you offer free shipping?

Yes — we offer free standard shipping on every order to all the countries we currently deliver to. See our Shipping Policy for the full list.

Where is Eco Cozy Childhood located?

We're based in the Republic of Moldova. We're an online-only store shipping worldwide to a growing list of countries across Europe, North America, and Asia-Pacific.

What payment methods do you accept?

We currently accept PayPal. We're working on adding Visa and Mastercard soon.

What if I receive a defective or wrong item?

Contact us with your order number and photos/video of the issue. We'll offer a free replacement, a 50% partial refund, or a full 100% refund — whichever works best for you.

What is your return policy?

You have 30 days from delivery to return an item that's unused, in its original packaging. If you're simply changing your mind, return shipping is at your own cost; if the item is defective or wrong, it's free. EU customers additionally have a 14-day cooling-off right to cancel for any reason. Full details on our Return & Refund Policy page.

When will I get my refund after returning a product?

Once we receive and inspect your return, your refund is processed within 10 business days to your original payment method.

How can I contact customer support?

Email us at ecocozy.support@gmail.com or call +373 78 360367, Monday–Friday, 9:00 AM–6:00 PM (EET). We reply within 1–2 business days.

Do you ship internationally?

Yes. We currently ship to a number of countries worldwide — see our Shipping Policy for the complete list. Import duties/taxes, if any, are the customer's responsibility.

Do you have a physical store I can visit?

We're an online-only store, which lets us keep prices low and offer free worldwide shipping.

How can I track my order?

You'll get an email with a tracking number as soon as your order ships. Please allow up to 48 hours for tracking info to activate.