Refund policy

Return & Refund Policy

  1. Overview At Eco Cozy Childhood, we strive to provide high-quality, eco-friendly products for your family. To maintain our commitment to sustainability and offer affordable prices, we utilize a direct-to-consumer shipping model. We want you to be completely satisfied with your purchase, which is why we offer a clear and transparent 30-day return policy.

  2. 30-Day Return Window & Change of Mind You have the right to request a return within 30 days after receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return Shipping Fees: If you are returning an item due to a change of mind (e.g., you no longer want the product, or ordered the wrong size/color), the customer is responsible for all return shipping costs to our designated return facility. Please contact us at ecocozy.support@gmail.com before sending any items back to receive the correct return address.

  3. Damaged, Defective, or Wrong Items We stand behind the quality of our products. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. To expedite the process, please email us at support@ecocozychildhood.com with your Order Number and clear photos or a short video showing the defect or damage. Our Resolution Process: Once the issue is verified, to save you the hassle of international shipping, we will offer one of the following solutions based on your preference: a free replacement shipped at no extra cost, a 50% partial refund if the item is still usable, or a full 100% refund to your original payment method.

  4. European Union 14-Day Cooling-Off Period In compliance with European Union consumer protection laws, customers residing in the EU have the right to cancel or return their order within 14 days of receipt for any reason, without justification. The item must be unused, in its original packaging, and the customer is responsible for return shipping costs to our designated facility.

  5. Refunds Processing Once we receive and inspect your return, or approve your refund request for a damaged item, we will notify you. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund too.

  6. Lost or Stolen Packages Eco Cozy Childhood is not responsible for packages confirmed as successfully delivered by the carrier. If your tracking information shows "Delivered" but you have not received your package, please contact your local post office or the carrier directly to file a claim.