Shipping policy

Shipping Policy

1. General Overview

At Eco Universe, we strive to provide high-quality products at the best prices. To achieve this, we ship our products directly from our global manufacturing partners. This allow us to reduce storage costs and pass those savings directly to you.

2. Processing Time

  • All orders are processed within 1–3 business days.

  • During peak seasons (holidays, sales), processing may take up to 5 business days.

  • You will receive a notification once your order has been dispatched.

3. Shipping Estimates

We offer worldwide shipping with the following estimated delivery times:

  • Standard Eco-Friendly Shipping: 7 – 15 business days.

Please note: These are estimates. Actual delivery time may vary due to customs processing, carrier delays, or local postal service efficiency.

4. Shipping Rates & Taxes

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Customs and Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Eco Universe is not responsible for these charges; they are the responsibility of the customer.

5. Tracking Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the carrier's system.

 

6. Incorrect Shipping Address

Please ensure that all shipping information is correct at the time of checkout. Eco Universe is not responsible for orders that are not delivered due to an incorrect or incomplete address provided by the buyer. In such cases, any additional shipping costs for redelivery will be the responsibility of the customer.

7. Lost or Damaged Packages

If your order arrives damaged, please contact us immediately at ecocozy.support@gmail.com with photos of the item and its packaging. If your tracking information shows "Delivered" but you haven't received the package, please contact your local post office or the carrier directly before reaching out to us.

8. Contact Us

If you have any questions about the status of your order or our shipping practices, please reach out to: 📩 ecocozy.support@gmail.com