Shipping policy

Shipping Policy
Last Updated: April 23, 2026

  1. General Overview At Eco Cozy Childhood, we strive to provide high-quality, eco-friendly products for your family at the best prices. To achieve this, we ship our products directly from our global manufacturing partners. This allows us to significantly reduce storage costs and pass those savings directly to you.

  2. Processing Time All orders are processed within 1–3 business days. During peak seasons (such as major holidays or sales events), processing may take up to 5 business days. You will receive an email notification once your order has been successfully dispatched.

  3. Shipping Estimates We offer worldwide shipping with the following estimated delivery times: Standard Eco-Friendly Shipping: 7 – 15 business days. Please note: These timeframes are estimates. Actual delivery times may vary due to destination customs processing, carrier delays, or local postal service efficiency.

  4. Shipping Rates & Taxes Shipping Rates: We offer Free Standard Shipping on all orders. The price you see on the product page is the final price for shipping at checkout. Customs and Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Eco Cozy Childhood is not responsible for these charges; they are the sole responsibility of the customer.

  5. Tracking Your Order When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

  6. Incorrect Shipping Address Please ensure that all shipping information is correct and complete at the time of checkout. Eco Cozy Childhood is not responsible for orders that fail to deliver due to an incorrect or incomplete address provided by the buyer. In such cases, any additional shipping costs for redelivery will be the responsibility of the customer.

  7. Lost or Damaged Packages If your order arrives damaged, please contact us immediately at support@ecocozychildhood.com with photos of the item and its packaging, and we will arrange a replacement or refund. If your tracking information shows "Delivered" but you have not received the package, please contact your local post office or the carrier directly before reaching out to our support.

  8. Contact Us If you have any questions about the status of your order or our shipping practices, please reach out to us at: ecocozy.support@gmail.com